Where did the conversation stop?
Choose the situation closest to yours. Each path gives you questions to ask before the next step.
My financing application was declined
Ask the lender for the reason in writing. A salesperson’s explanation may not tell you everything the lender considered.
- Which part of the application did not meet the lender’s requirements?
- Was the decision based on a credit report? Follow the notice’s instructions for getting a copy and checking errors.
- Does the lender allow reconsideration, and would another application involve a new credit inquiry?
Keep the notice and proposal. A different payment structure may be worth discussing, but it needs its own review.
My roof or property did not qualify
Find out which property requirement was not met. A financing change will not repair a roof or resolve a utility restriction.
- Was the issue roof condition, usable space, shade, electrical work or utility requirements?
- Can a revised design or necessary repair address it, and what would that cost?
- Would an available off-site community solar subscription fit better than a rooftop project?
Get the property issue explained before paying for repairs or submitting another financing application.
The offer is not available where I live
Confirm the service area and utility requirements for that particular offer. An unavailable program is different from a credit denial.
- Is the restriction tied to the provider’s coverage, your utility or the contract type?
- Are other payment structures actually offered for your address?
- What property, payment and credit requirements would those alternatives still have?
Use your state, ZIP code and utility name to check availability. A national company’s presence does not make every offer available everywhere.
I was told no, but not why
Ask who made the decision and what was reviewed. Start by separating a lender’s decision from a sales, property or service-area screen.
- Was a financing application actually submitted, or was this an initial conversation?
- Was the issue credit, income information, the property or an unavailable offer?
- Who can provide the explanation and tell you which information to keep?
You can explain the situation to Iterum without sending sensitive financial documents through the website inquiry.
This is a guide to your next conversation. It does not determine financing eligibility.
A loan decision and a property review are different.
A financing application
Ask the lender for its reasons, even if the salesperson has already offered an explanation. Keep the application, decision notice and proposed loan terms together.
A property or program review
Ask what about the home or project didn’t fit. If the problem is the roof, system design, utility rules or service area, changing the financing may not fix it.
If all you heard was “you don’t qualify,” ask who made that decision and what it covered. It’s easier to work out what comes next when you know whether the issue was credit or the property.
Turned down for solar because of credit?
A credit denial is a decision about one application, not a verdict on every way to get solar. Start with the lender’s written reasons. A score may be part of the decision, but income, existing debt or a thin credit file can matter too. If the reason is unclear, ask the lender to explain it before you apply somewhere else.
Then look at the actual choices for your home and utility. Loans, leases and power purchase agreements have different terms and may each have their own screening. Ask what a new inquiry would involve and compare the full payment before moving forward. Iterum can take a fresh look at your solar situation; we cannot reverse a lender’s decision or promise approval.
If the lender could not access your report or verify your information, read about credit freezes and blocked solar credit checks. Find out whether a review was completed before treating the result as a score-based denial.
Read the lender’s notice while you have time to act.
CFPB explains that a lender must provide the main reasons for a credit denial or tell you how to request them. If the decision used a credit report, the notice also explains how to request a free copy of that report within 60 days. Check the notice promptly, including its request deadlines. CFPB guidance after a credit denial.
- Read the stated reasons. Ask the lender to clarify anything you do not understand.
- Request the credit report identified in the notice if the decision relied on it.
- Check the report and application for inaccurate or missing information.
- Dispute information you believe is wrong with the reporting company and the company that supplied it.
- Ask the lender whether it offers a reconsideration process and what evidence that process requires.
Correcting an error does not guarantee approval. If the information is accurate, the lender’s explanation helps you decide whether a later application or a different payment structure is worth considering.
What does the reason on your notice mean?
“Denied” is the outcome, not the explanation. Use the lender’s stated reason to work out what to ask next. These examples are conversation starters; the lender must explain its own decision. CFPB guidance after a credit denial.
Information on your credit report
Get the report named in the notice and check the information the lender used. If something is inaccurate, dispute it with the reporting company and the company that supplied it. Ask the lender how it handles corrected information before submitting another application.
An insufficient or thin credit file
A short credit history is different from an error on your report. Ask what information the lender lacked and whether it accepts additional documentation. Use its secure process for any documents it requests. Another provider’s review can have different requirements, but it is still a new eligibility decision.
Income or existing debt
If your notice mentions income or other monthly obligations, ask which information the lender used and whether anything was missing or incorrect. Ask about its reconsideration process. A different monthly payment deserves a full cost comparison, even if another provider is willing to review the application.
An unclear explanation
If the salesperson only said your score was too low, ask the lender for the actual notice. You need the lender’s reasons before you can decide whether to correct information, ask about reconsideration or compare a different way to pay.
Keep those reasons in your own records. For a first conversation with Iterum, a short description of what happened is enough; you do not need to send your full credit report.
Three questions to take back to the lender.
You don’t need to guess what went wrong. Have your notice and application date ready, then ask the company that made the credit decision:
- What were the specific reasons for declining my application, and where can I get the written notice?
- If I correct inaccurate information or provide missing documents, do you offer reconsideration? What would that process require?
- Would reconsideration or a new application require another hard credit inquiry? When would I be asked to authorize it?
Keep the answers with your proposal. If the issue was the property or an unavailable program, ask the solar provider what specifically didn’t fit instead. The right next step depends on which decision stopped the project.
The lender’s notice explains your rights and any deadlines. CFPB guidance after a credit denial. A request for reconsideration does not promise a different decision.
Can another solar lender say yes after one says no?
It can happen. Providers do not all use the same requirements, and a loan, lease and power purchase agreement are different arrangements. One company’s decision does not settle every option for your home. The next offer still needs its own review.
This is why we built Iterum: to help homeowners look beyond the first no and explore more options. Tell us what stopped your project. We can discuss which payment structures and available offers are worth a closer look, without asking you to guess the right program.
If a lender declined the application, start with its reasons. If the offer was unavailable at your address, check coverage before considering another application. If the roof was the issue, ask what the project needs. A different lender will not solve every kind of no.
An old denial deserves a current conversation.
Turned down last year? Start with what has changed since then. Your finances, information on your report, project needs or the offers available to your home may be different. You can ask for a fresh review without assuming the old answer still describes every option.
- When did you apply, and what reason were you given?
- Has inaccurate information been corrected, or have your income or existing obligations changed?
- Was the earlier application declined, left pending, withdrawn or allowed to expire?
- Does the current offer address the issue that stopped the earlier project?
- What must be checked again, and would that involve another credit inquiry?
If an application or approval expired, ask the provider what expired and which terms would need updating. Follow its instructions rather than guessing a waiting period. Time passing by itself does not establish approval, and an earlier approval does not guarantee the same offer today.
Keep the details you’ll need for another review.
Keep a copy of the proposal and the denial reason for your own review. For an initial solar conversation, start with your address, utility bill and goals. Use the lender’s secure process for financial documents; do not put account numbers, Social Security numbers or a full credit report into a general inquiry.
- Your roof’s age and any known repair needs.
- Your electricity usage history and current utility charges.
- The quoted cash price, financed price and proposed payment schedule.
- The exact issue you want reviewed, such as an unavailable product or a lender requirement.
- Your expected time in the home and a payment range you can sustain.
Before proceeding, ask who makes the next eligibility decision and whether there will be a soft or hard credit inquiry. Do not assume a general conversation and a financing application are the same step.
Before another application, check whether the next step uses a soft or hard inquiry. Get a clear answer from the provider before proceeding.
Look at the terms of any new offer.
A cash purchase, available prepaid arrangement, lease or PPA may have different terms from the declined loan. A lease or PPA can still involve credit screening. Community solar may be relevant where a local subscription is available; its enrollment and payment rules also need checking.
Review the low-credit solar options guide for screening questions, or compare PPA and loan obligations before choosing another agreement. A new contract should solve the problem you identified and fit the household’s budget.
Request the cash price and total financed price, including fees. Check whether payments change later or depend on a large prepayment. CFPB has documented these risks in solar loans. CFPB solar financing report (2024).
You can pause, look at efficiency improvements or return to the project later. Being turned down is not a reason to rush into a more expensive agreement.
Bring the question to Iterum.
One no, or more than one, is enough reason to want a clearer answer. Tell us what you were told, roughly when it happened and what has changed. Iterum was built to help homeowners explore more options, and you’re welcome to start that conversation here. The next step depends on your home, utility and the offers available at your address.
Start with the state and ZIP code for your home, your usual electric bill and what you want solar to change. If you were turned down before, describe the reason you were given in a sentence or two. You can request a conversation without knowing which payment structure fits.
- 01
Tell us where you stand
Use the inquiry to explain your home, bill and goals. Mention an existing quote or a previous decline.
- 02
Discuss what needs checking
Talk through availability, property needs and payment structures. Ask who makes each eligibility decision.
- 03
Review before committing
For any offer you consider, ask for the price, full payment schedule, service responsibilities and qualification requirements in writing.
The website inquiry asks for contact and project details, not a Social Security number or credit report. Any later financing application and authorization belong to a separate provider process. Availability depends on your address, utility, property and the offer’s current requirements.
Common questions
- Does a solar loan denial mean I cannot get solar?
- It means that lender declined that application. Another way to pay may have different requirements, but it still needs its own review. A loan denial doesn’t tell you whether you qualify for a lease or PPA.
- Should I apply again immediately?
- Read the reason for the decision first, and check for wrong or missing information. Before applying elsewhere, ask whether the next step involves a hard credit inquiry. Another application doesn’t guarantee a different answer.
- Can Iterum overturn a lender’s decision?
- No. That decision belongs to the lender. You can ask Iterum for a fresh review of your solar options, but ask the lender directly about its denial reasons and whether it offers reconsideration.
- What if I was turned down but never received a reason?
- Ask who made the decision and what was declined. For a credit application, contact the lender for its written notice and reasons. If the issue was the roof or service area, ask the solar company which project requirement was not met.
- What should I share with Iterum after a solar financing denial?
- Start with your location, utility, goals and a brief explanation of what you were told. Keep the full denial notice and credit report in your own records. A first conversation is not a new financing application.
- Can I try another solar lender after being denied?
- Yes, another provider may have different requirements. First understand the original denial and check whether the new offer addresses that issue. Ask about availability, costs and credit inquiries before applying. A different lender or payment structure makes its own decision; approval is not guaranteed.
- Why was my solar loan denied with good credit?
- A score is only part of an application. Ask the lender which information led to its decision, including income, existing obligations or missing information. If it could not access your report, ask about a freeze or verification issue. Use the actual explanation rather than assuming your score caused the denial.
- What if my solar financing was denied last year?
- Keep the date and reason for the earlier decision, then explain what has changed. Corrected information, different finances or a different available offer may be worth reviewing. Ask the provider what a fresh review requires; time passing alone does not establish eligibility.
- What if my solar application or approval expired?
- Ask the provider what expired, which terms are still available and what must be checked again. An expired application or earlier approval is different from a new credit denial. Ask whether a new application or credit inquiry is needed before proceeding; there is no single expiration rule for every offer.

